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Shipping & Returns

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Shipping, Returns & Refund Policy

1. Shipping & Delivery

The majority of our orders are handed over to our logistics partners within 3–5 working days of placing the order.

For custom printed orders, once we receive your written approval of the artwork, an additional 10 working days may be required for printing before the order is shipped.

Once your order has been shipped, a tracking number will be generated. You can use the tracking number to monitor the status of your shipment.

Customers may also log in to their account and visit the “My Account” section to check their order status. Creating an account is not mandatory, but it can make order tracking easier.

Everest Packaging Corporation currently ships to over 6,000 PIN codes across India for eligible orders.

The estimated shipping transit time generally ranges between 3–9 working days, depending on the destination PIN code and courier service.

Delivery timelines may vary due to circumstances beyond our control, including:

  • Weather conditions
  • Courier operational delays
  • Routing or transportation issues
  • Rural or remote-area delivery
  • Festivals and public holidays
  • Strikes or other unforeseen circumstances
  • Other circumstances affecting courier operations

In such cases, Everest Packaging Corporation will monitor the shipment and coordinate with the courier company as required.

2. Delivery Address

Please ensure that the delivery address and contact information provided at the time of placing the order are accurate.

The delivery address cannot be changed once the order has been placed.

Customers are responsible for providing a complete and accurate delivery address, PIN code, phone number, and email address.

3. Delivery Delays

A delivery delay does not automatically qualify for an immediate refund.

If a parcel is delayed because the delivery address is located in a rural, remote, or difficult-to-service area, the customer may be required to wait until the courier company completes its delivery process.

Similarly, if a parcel is delayed due to courier-related reasons, including operational delays, routing issues, weather conditions, remote-area delivery, or other unforeseen circumstances, we will follow the courier company’s applicable procedures.

We will monitor the shipment and provide the customer with an update when information is received from the courier company.

Where applicable, we may share the courier company’s tracking update or other relevant shipment information with the customer.

4. Return Policy

All orders are carefully packed and inspected before dispatch.

Returns or replacements are accepted only in the following cases:

  • Wrong product supplied
  • Major damage caused during delivery
  • Confirmed manufacturing defect

Please Note

  • Minor variations in micron/thickness, size, color, shape, or appearance may occur during the manufacturing process and are considered normal. Such variations are not eligible for return or refund.
  • Returns are not accepted due to change of mind, incorrect quantity ordered, product preference, or other subjective reasons.
  • Any damaged, incorrect, or defective product must be reported within 48 hours of delivery, along with clear photographs and/or videos for verification.
  • Products that have been used, opened, repacked, altered, or resold are not eligible for return or replacement.
  • All return or replacement requests are subject to verification and approval by Everest Packaging Corporation.
  • Once an order has been approved and dispatched, cancellation or return requests may not be accepted, except where the product qualifies under the applicable return conditions stated above.

Return/Replacement Process

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.

Email: sales1@everestpackaging.co.in
Customer Care: +91 91733 00810

Please provide your order number, a description of the issue, and clear photos/videos of the product and packaging. Our team will review the request and determine whether the product qualifies for a return or replacement.

If approved, we will provide further instructions regarding the return or replacement process.

By placing an order, the customer acknowledges and agrees to the terms of this Return Policy.

5. Refund for Delayed Shipments

A refund will not be issued solely because a parcel is delayed while it is still in transit or awaiting delivery.

If a shipment is taking longer than the estimated delivery time, the customer may be required to wait for the courier company’s delivery process to be completed.

We will monitor the shipment and assist with the courier process where applicable.

6. RTO (Return to Origin) Process

If the courier company is unable to deliver the parcel and officially marks the shipment as RTO (Return to Origin), the customer must wait until the parcel is returned to Everest Packaging Corporation.

A refund will be initiated only after all of the following conditions have been completed:

  1. The courier company has officially marked the parcel as RTO.
  2. The parcel has been returned by the courier company.
  3. Everest Packaging Corporation has physically received the returned parcel.
  4. The returned parcel and RTO status have been verified and recorded in our system.
  5. A refund ticket has been created.

A refund will not be processed while the parcel is still in transit, awaiting delivery, or in the process of being returned by the courier company.

7. Refund Processing Time

Once the RTO parcel has been received and verified, we will create a refund ticket and initiate the eligible refund within 5 working days.

The time required for the refunded amount to appear in the customer’s bank account or original payment method may vary depending on the payment gateway, bank, or financial institution.

8. Order Cancellation

Customers may cancel an order anytime before the order has been dispatched.

Once a cancellation request is received, it may take 1–2 business days for the cancellation to be processed and reflected in our systems.

The cancellation status will be communicated to the customer by email.

Eligible refunds for cancelled orders will be processed within 7–10 working days.

Once an order has been dispatched, it cannot be cancelled through the normal cancellation process. In such cases, the shipment may need to follow the applicable delivery or RTO process.

Important Information

A delivery delay does not automatically qualify for an immediate refund.

Customers are required to cooperate with the applicable courier delivery and RTO process. Where a shipment is returned to origin, refunds will be initiated only after the applicable RTO process has been completed and the returned parcel has been received and verified by Everest Packaging Corporation.

For any questions regarding shipping, returns, cancellations, RTO, or refunds, please contact:

Email: sales1@everestpackaging.co.in
Customer Care: +91 91733 00810